Refund policy

Return & Refund Policy

1. Return Eligibility Window

   
   

   Customers may submit return requests within 30 calendar days after delivery confirmation, per Colorado consumer protection regulations.

   
   

   Only unopened, intact, unexpired food merchandise with full original packaging can be returned for refund or exchange. Seals, vacuum bags, outer cartons must remain undamaged to meet food safety standards.
2. Non-Returnable Food Items (Strict Food Safety & Hygiene Rules)

• All opened, partially consumed, damaged packaging food products
• Expired, thawed, refrigerated/frozen perishable goods
• Clearance discounted food, gift sets, customized edible gifts
• Bulk unpackaged loose food, beverage concentrates

1. Damaged, Spoiled, Wrong or Defective Food

   
   

   If you receive leaking, broken, moldy, expired, spoiled, or incorrectly shipped food items, contact customer service within 7 calendar days upon delivery. You must provide clear photos of packages, product condition and tracking number.

   
   

   We will provide full refund, free reshipment, or fully cover all return shipping fees with pre-paid return labels at our cost.
2. Return Shipping Responsibility

• Customer voluntary return (no quality/spoilage issue): Buyer bears all return shipping cost; original order delivery fees are non-refundable.
• Store-caused spoilage, damage, wrong item, expiration before delivery: We cover all return logistics fees.

1. Refund Processing Rule

   
   

   After we receive, inspect and confirm returned intact unopened food, refunds will be issued to your original payment channel within 3–7 business days. Financial institutions may cause extra delay in fund arrival.

   
   

   Return applications submitted over 30 days post delivery will be rejected unconditionally due to food shelf life risks.
2. Policy Revision

   
   

   We reserve the right to update this policy without advance notice. Continued purchasing equals acceptance of updated clauses.